Terms and Conditions

1. Arrival and Departure

1.1. Check-in time is between 15:00 and 21:00

1.2. Please vacate your room by 11:00 on the day of departure.

1.3. Please confirm times outside those specified with us prior to arrival or departure.

2. Bookings

2.1. Booking is confirmed as soon as a 50% deposit has been received.

2.2. Reservation must be paid in full upon arrival.

2.3. In principle, we do not allow guests of guests.

3. Cancellations

3.1. Cancellations will only be accepted by e-mail (info@thesuncatcher.net); please quote the provided booking reference number.

3.2. Cancellations up until 1 week prior to first booking date are subject to a 50% refund.

3.3. No refund will be relevant for Guests checking out before the stipulated departure date.

3.4. No refund will be relevant for guests that are not honouring the booking agreement i.e., no show.

4. Parking

4.1. One parking space is allocated per room.

4.2. Please remove any valuable items from your vehicle and keep your vehicle locked when parked. SunCatcher will not take any responsibility for damages or theft relating to your vehicle.

4.3. No vehicles with a weight higher than 3t are allowed to be parked on our premises.

5. Housekeeping

5.1. Rooms will be checked daily to reset coffee stations and to empty bins.

5.2. Fresh towels will be provided after 3 days.

5.3. SunCatcher towels are for use in the rooms only.

5.4. Please do not use the towels to remove make-up, sun block, or after-sun.

5.5. Extra cleaning fees will be charged to our guests if the room is left in an unusual and unacceptable condition.

6. We are not a self-catering facility

6.1. The kitchen is for our use only.

6.2. We do not provide a laundry service.

6.3. We do not provide braai facilities.

7. Damages or breakages

7.1. Please report any damages and/or breakages immediately.

7.2. SunCatcher reserves the right to charge guests for the repair or making good in case of significant damages.

8. Smoking

8.1. For the comfort of our guests, SunCatcher is a strictly non-smoking establishment, except for outside areas as indicated by us.

9. Pets

9.1. No guest-owned pets are allowed on our premises.

Indemnity

This indemnity applies to all persons who enter the SunCatcher premises and while on the premises, whether as casual visitor, overnight guest, or user of any of the facilities on the premises.

  • Right of admission is reserved.
  • Guest/s attend this establishment at their own risk.
  • We do not accept any responsibility for any loss of/damage to personal effects/property, illness, injury, bodily harm, or death howsoever caused, whether allegedly due to our default, negligence or otherwise.